This translation is provided for convenience only. The German version is authoritative.

General Terms and Conditions (GTC)

Last updated: 26 September 2026 · version 2026-09-26.2

Important: KI-Dolmetscher is machine interpreting using artificial intelligence, not a human interpreter and not a certified interpreter. The AI can make mistakes. Without human oversight, the service is not suitable for legally binding, medical or safety-critical communication (section 3).

1. Scope and provider

These GTC apply to all contracts for the use of the “KI-Dolmetscher” service at dolmetscher.jrp.app, consisting of the web application (session management, broadcasting, account), the public player, the stream outputs and the associated interfaces (together the “Service”). The provider is Ruppen Multimedia GmbH, operating under the brand JRP Applications, Fadenstrasse 20, 6020 Emmenbrücke, Switzerland (“we”). The customer is anyone who opens an account or uses the Service (“Customer”).

The offering is aimed primarily at businesses, public authorities, municipalities, churches, associations and other organisations. Where consumers use the Service, the provisions mandatorily applicable to them remain reserved. Deviating terms of the Customer apply only if we have agreed to them in writing. The Privacy Policy forms part of these GTC. The German version prevails; translations are provided for convenience only.

2. Description of services

The Customer feeds a video and audio signal (e.g. a shared browser tab, a screen, a Teams or Zoom meeting or an encoder signal) into a session. As long as the Customer has translation switched on, speech is recognised automatically (speech recognition), rendered by a language model into the selected target languages and spoken by synthetic voices. For each language, listeners receive a stream delayed by around 15 seconds containing the picture, the interpretation and the original audio at low volume. Depending on the configuration, this includes subtitles, a chat for listeners and anonymous listener statistics.

For speech recognition, translation and speech synthesis, we use specialised AI providers, some of them abroad (see Privacy Policy). We may change the models we use at any time to improve quality, availability or costs. Descriptions on the website are for information only and do not constitute warranted characteristics.

3. Artificial intelligence: notices and limits of use

The interpretation is generated entirely by machine. It may contain errors: misrecognised or omitted words, incorrect numbers, names or technical terms, shifts in meaning, fabricated content, inappropriate tone as well as delays or interruptions.
The Service is no substitute for a human, sworn or certified interpreter. Without review by a professional with the relevant language skills, it is not suitable for legally binding statements (e.g. contract negotiations, court, administrative or asylum proceedings, interrogations and hearings), medical, psychological or therapeutic conversations, safety, emergency and evacuation announcements, or any other situation in which a translation error may lead to personal injury, damage to property or financial loss.
The Customer decides for itself whether the Service is suitable for its purpose, informs listeners in an appropriate manner that the interpretation is AI-generated, and engages a human professional where necessary.
Briefing and glossary improve quality but do not guarantee an error-free rendering.

4. Account, access credentials and links

Use of the Service requires an account with a valid email address and password. The information provided must be accurate. Anyone opening an account for an organisation confirms that they are authorised to represent it; persons under 18 years of age require the consent of their legal guardian. Passwords and secret broadcast links must be kept confidential. The Customer is liable for any use made via its account or its broadcast links, unless it is not responsible for a misuse through no fault of its own; it shall notify us immediately of any suspected misuse. Public listener links can be opened by anyone who knows them; the Customer decides with whom to share them.

5. Free minutes

After registering (and, where required, confirming their email address), new customers receive 30 interpreting minutes once to try the Service. Free minutes are granted only once per person or organisation; creating several accounts for this purpose is not permitted and may lead to suspension. There is no entitlement to free minutes or their cash value. After that, a subscription or pay-as-you-go is required (section 6). With pay-as-you-go, unused free minutes are used first; they expire when a subscription is taken out.

6. Subscriptions, pay-as-you-go, interpreting minutes and prices

Prices and VAT: the prices shown at the time of ordering on dolmetscher.jrp.app/preise apply. All prices are in Swiss francs excluding value added tax (currently 8.1 %); VAT is shown separately when ordering and on invoices. Larger quotas and Enterprise solutions are available on request.
Subscriptions: monthly subscriptions include a quota of interpreting minutes (currently CHF 120.– for 150, CHF 200.– for 300 and CHF 300.– for 600 minutes per month). The minutes are valid for the respective monthly billing period from the start of the subscription; unused minutes expire at the end of the period and are neither carried over nor refunded.
Pay-as-you-go: without a subscription, each interpreting minute costs CHF 1.–. For this the customer stores a payment method; the minutes of a monthly period are billed at its end.
Additional minutes: once the minutes of a subscription are used up, translation continues; each further interpreting minute costs CHF 1.– and is billed with the next invoice. Only whole minutes are billed; a started minute at the end of a period is free.
Spending limit: pay-as-you-go and additional minutes are subject, per period, to a spending limit that the customer sets on the “Account” page (default CHF 200.– excl. VAT). At 80 % of the limit we point this out in the Service. Once the limit is reached, translation stops automatically and the signal continues without interpreting until the customer raises the limit or the next period begins. Minutes by which the limit is slightly exceeded because of simultaneous sessions or recording in short intervals are also owed.
Interpreting minute: only the time during which speech or sound is detected in the input signal while translation is switched on for a session is counted, recorded to the second. Short pauses of up to 1.5 seconds within speech are counted; longer silence and pauses are not. Counting is per target language: a session with two target languages (e.g. French and English) uses two interpreting minutes per minute of speech, one with four target languages four. The original does not count as a target language; the number of listeners does not matter. If the target languages change while translation is on, the new number applies from then on. If several sessions run simultaneously with translation switched on, each session is counted separately. As long as translation is switched off (delayed original only) or nothing is spoken, no minutes are consumed. The records of our systems are authoritative; objections must be raised within 30 days.
Without a payment method (free minutes, subscriptions paid by invoice), translation stops automatically once the minutes are used up; the signal continues without interpreting.
Changes: switching to a bigger subscription takes effect immediately; the price difference for the rest of the period is prorated, the additional minutes of the bigger subscription are likewise available pro rata for the rest of the period, and minutes already used in the current period are counted. Switching from pay-as-you-go to a subscription starts a new period immediately; the minutes used until then are billed. Switching to a smaller subscription or to pay-as-you-go applies from the next period; until then the minutes of the current subscription remain usable, without a credit.
Payment and invoices: subscriptions are payable monthly in advance, pay-as-you-go and additional minutes monthly in arrears. They are charged to the stored payment method via our payment provider Stripe; invoices can be downloaded on the “Account” page. There the customer enters and changes the billing address, company name and VAT/UID number. Subscriptions and pay-as-you-go renew for one month at a time until cancelled. If a payment fails, we may suspend use until payment is received.
We announce price changes by email at least 30 days in advance; they apply from the next period. Anyone who does not agree may cancel with effect from that date.

7. Term, cancellation and suspension

Subscriptions and pay-as-you-go run monthly and can be cancelled at any time with effect from the end of the current period, in the customer portal (“Account” page) or by email to info@jrp.app. The minutes remain usable until the end of the period; additional and pay-as-you-go minutes used until then are billed on the final invoice. There is no pro rata refund unless mandatory law provides otherwise. The account can be deleted at any time on the “Account” page; a running subscription then ends immediately. We may suspend or terminate accounts for good cause, in particular in the event of late payment, misuse, breach of these GTC or the law, or a security risk. After the end of the contract we delete sessions, chat histories and statistics in accordance with the privacy policy.

8. Customer obligations and content

The Customer holds the necessary rights to the content it feeds in (in particular copyright and personality rights) and, where necessary, informs speakers and participants that their contributions are processed by an AI and broadcast live.
The Service may not be used for unlawful, infringing or discriminatory content, for distributing malware, for causing overload or for circumventing technical restrictions. The Customer supervises the chat of its sessions and clears it where necessary.
The Customer retains all rights to its content. It grants us the right to process, transmit and reproduce it solely for the purpose of providing the Service, including via the processors named in the Privacy Policy. We process personal data contained in content fed in as a processor on behalf of the Customer; a separate data processing agreement can be concluded on request.

9. Availability

We strive for reliable operation but do not owe any particular level of availability. Maintenance, disruptions at upstream service providers (in particular AI providers), on the internet or at the Customer’s end, as well as force majeure, may lead to interruptions, delays or reduced quality. In the event of prolonged outages for which we are responsible, we may credit minutes at our discretion.

10. Warranty

The Service is provided “as is” and “as available”. To the extent permitted by law, we exclude all warranties, in particular for the accuracy, completeness and timeliness of the interpretation, for fitness for a particular purpose and for uninterrupted operation.

11. Liability

We are liable without limitation for intent and gross negligence, for personal injury and to the extent required by mandatory law. Otherwise, liability is excluded to the extent permitted by law, in particular for damage resulting from incorrect, incomplete or delayed translations and transcripts and decisions based on them, for outages and acts of sub-processors, network operators and AI providers, for data loss, and for lost profits and indirect or consequential damage. If we are nevertheless liable for slight negligence, our total liability is limited to the amounts the Customer paid us for the Service in the twelve months preceding the event giving rise to the damage, or CHF 100.– where only free minutes were used.

12. Indemnification

The Customer indemnifies us against claims by third parties arising from its content, the use of its sessions and links or a breach of these GTC, including reasonable legal costs, unless they result from our intent or gross negligence.

13. Changes to these GTC

We may amend these GTC. We notify registered customers of material changes by email at least 30 days before they take effect; they apply from the next billing period. Anyone who does not agree may cancel beforehand; continued use constitutes acceptance. The version published on this page at the relevant time applies.

14. Governing law and place of jurisdiction

Swiss law applies, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction is the courts of Lucerne, Switzerland, unless mandatory law, for example for consumers, provides for a different place of jurisdiction.